TERMS AND CONDITIONS

Acknowledgment

The purpose of this contract is to define the rights, obligations and responsibilities of the web platform and people (hereinafter referred to as "member") who use the internet-related services (hereinafter referred to as "service") provided by Mayk (hereinafter referred to as "platform") operated by Maycoders Inc. (hereinafter referred to as "company").

Modifications to the Terms and Conditions

The Terms can be modified at the company's sole discretion. The company will notify users 7 days' notice (30 days if the modification is unfavorable) prior to any terms taking effect through one or more of the following methods:
- Posting on the official company website and/or affiliated website(s) (https://mayk-factory.com)
- Notification by email or phone
- Mobile phone messages (SMS, LMS, MMS, KakaoTalk, etc.)
Members will be notified with the most recent modified terms and conditions through email, telephone (including mobile phone), or other available contact methods.
All revisions made to the Terms and Conditions will be effective from the given date.
Members who have an objection to the Terms and Conditions can withdraw or file an objection within 30 days. Members who do not withdraw or file an objection within 30 days after notification will be assumed to have agreed to the revisions.
Unless otherwise specified, the notification methods above apply mutatis mutandis to all notifications and announcements.

Rules Other Than the Contract

If any matter not mentioned in the Terms and Conditions is provided in the relevant laws and regulations, it may be applied in accordance with that provision.

Membership

Definition
- 'Members' of the platform consist of the 'customer' (the service user) and the 'supplier' (the service provider).

Agreement to Terms
- The customer agrees to the Terms and Conditions by:
  1. reviewing the contents of the contract,
  2. filling in the member information according to the registration form set by the company, and
  3. selecting consent to the contents of the contract.
- If the customer checks the consent option, it is considered that the customer has agreed to the Terms and Conditions.

Restrictions on Registration
- The company may refuse to register a user if:
  - The applicant has previously lost their membership under these Terms.
  - The registration information contains false statements, omissions, or errors.
  - The application is made under another person's name.
  - The application is made for purposes of social or public disturbance.
  - The prescribed application requirements are not met.

Deferred Registration
- The company may withhold consent until issues are resolved if:
  - There is insufficient equipment for the service.
  - A technical problem exists.
  - The company deems it necessary.

Completion of Membership
- Membership registration is established when the company consents to the registration of the applicant.

Accuracy of Information
- All registration information must be accurate. Customers who do not provide real names or actual information will not be legally protected and may be restricted from services.

Obligation to Update
- If there are any changes to registration details, members must promptly notify the company by email or other means. The company is not liable for disadvantages resulting from failure to notify.

Membership Withdrawal and Disqualification

Withdrawal by Member
- Members may cancel their membership at any time, and the company shall process the withdrawal without delay.
Grounds for Suspension or Termination
- The company may limit, suspend, or terminate membership if a member:
  - Registers false information.
  - Fails to pay for goods or services by the due date.
  - Disrupts electronic commerce or interferes with other users' services.
  - Intentionally obstructs the service.
  - Spreads viruses or malicious programs.
  - Abuses technical malfunctions of the system.
  - Illegally uses another person's ID or password.
  - Copies, distributes, or commercially uses company information without consent.
  - Engages in unlawful or immoral acts prohibited by law or contract.
  - Defames or disadvantages others.
  - Sends excessive or spam advertising information.
  - Infringes on the intellectual property rights of the company or others.
  - Responds to correction requests from competent authorities (e.g., election commission, ethics committee).
  - Posts obscene material or links to obscene sites.
  - Violates these Terms or related laws and regulations.
Notice of Termination
- When membership is terminated, the company shall notify the member and allow at least 30 business days for the member to respond before final cancellation.

Notification to Members

Notifications will be sent to the email or phone number provided during registration.
General notifications may be posted on the platform's bulletin board for at least 10 business days, except when individual notification is required due to significant impact on transactions.

Company's Obligations

The company will not disclose or distribute member personal information without consent, except:
- At the request of a national authority under relevant laws.
- For investigation of a crime or by request of a legal body.
- As required by law.
The company may create and use statistical data using members' personal information and send cookies for service provision. Members may refuse cookies by changing their browser settings.
All personal information handling is subject to the company's Privacy Policy.

Member's Obligations

Members must not:
- Use another member's ID without authorization.
- Copy or distribute service information for unauthorized purposes.
- Infringe copyright or intellectual property rights.
- Post or transmit illegal, offensive, or immoral content.
- Engage in acts that constitute or encourage criminal activity.
- Violate applicable laws and regulations.
Members must comply with laws, this contract, service guidance, and usage precautions.
Members must comply with service restrictions or announcements by the company.
Members may not engage in commercial activities using the service without prior company consent.

Member's Obligation to Manage ID and Password

Members are fully responsible for managing their ID and password. Any misuse or negligence is the member's responsibility.
Members must notify the company of unauthorized use or security breaches immediately.

Provision of Information

The company may provide information about services, products, events, or affiliates via email, mail, or other methods. Members may refuse such information through the platform's "My Profile" settings.

Transactions with Advertisers

The company is not liable for any loss or damages resulting from transactions or communications between members and advertisers through the service.

Member's Posting

The company is not responsible for member-posted content. The company may delete content without notice if it:

Defames or infringes privacy.

Threatens stable service operation.

Relates to criminal activity.

Infringes intellectual property rights.

Exceeds designated posting periods.

Violates laws or regulations.

Rights and Responsibilities for Posting

Copyright and intellectual property rights of works created by the company belong to the company.
Members may not reproduce, transmit, publish, distribute, or use such works for commercial purposes without consent.
If the company uses member-created works under contract, it will notify the member.
If member-created works infringe rights or public order, the company may delete them and notify the member.

Service Usage Time

Services are available 24/7 except during technical issues, system inspection, or force majeure.
The company may designate specific usage hours for certain services with advance notice.

Responsibility for Using Services

Samples provided are paid services and may incur additional costs (e.g., packaging, delivery).
Responsibility for samples lies with the manufacturer. Members hold no ownership rights over samples.
Customers must not resell, transfer, distribute, or profit from samples.
Damaged or incorrect samples must be reported to the platform within 7 business days with photo evidence.
Members may not use services to sell illegal products, distribute malicious software, or conduct prohibited activities.

Collection and Use of Personal Information

The company collects only the minimum information necessary for service, with customer consent.
If personal information is not updated, service benefits may be lost. The company is not liable for damages caused by neglect.
Personal information is used solely for service provision and not for unrelated purposes.
If the purpose of use changes, the company will notify members in advance. Non-objection within 30 days is considered consent.
The company may collect personal information to issue tax invoices and receipts.
Personal information is managed in accordance with the company's Privacy Policy.

Intellectual Property Rights

All intellectual property rights of the platform belong to the company.
Members may not copy, transmit, distribute, or broadcast platform information for commercial purposes without consent.
Members bear liability for infringement of third-party intellectual property rights through their postings.

Refund and Cancellation Policy

Withdrawal of Contract Application

Customers who have signed a contract with the platform regarding the purchase of goods may withdraw the contract application within 7 days from the date the contract details are delivered. If supply of goods is delayed, withdrawal may be made within 7 days of receipt or commencement of supply.
Once goods are received, the customer may not return or exchange them in the following cases:
- Requests based solely on a simple change of mind, where there is no defect in the product.
- Goods lost or damaged due to the customer's responsibility (except for necessary opening of packaging to confirm contents).
- Goods whose value has been significantly reduced by use or partial consumption.
- Goods whose value has decreased substantially over time, making resale difficult.
- Goods with damaged packaging that allows duplication of performance.
If goods are different from the advertised description or contract terms, the customer may withdraw from the contract within 3 months of receipt, or from the date the issue is or should have been discovered.

Effects of Withdrawal and Refund Restrictions

Customized Goods Exception: For customized products, including but not limited to formulation, container, and packaging, once production has commenced after down payment, the order cannot be cancelled or refunded under any circumstances, including cases of change of mind.
Non-Refundable Down Payment: Down payments are immediately allocated to raw materials, formulation development, and manufacturing processes. They are therefore strictly non-refundable once paid.
Production Phase: Orders for formulation, container, and packaging are placed upon down payment. If the customer requests cancellation after production has started, no refund will be issued for any amounts paid.
Balance Payment: Upon completion of production, the customer must pay the remaining balance. After balance payment, the entire order becomes non-refundable. Final shipping and documentation fees are added at this stage and must be paid before shipment.
Refund Method: In cases of approved refunds (e.g. defective goods or misrepresentation), when payment was made via credit card, electronic money, or other electronic methods, the platform will request the payment provider to stop or cancel the transaction. However, refunds are not available once the platform has fulfilled its obligations for the relevant service.
Platform's Right to Resource Recovery: The platform shall not claim penalties or damages from the customer for withdrawal of a contract within their lawful right of withdrawal. However, if withdrawal occurs after production has commenced but before completion of each component of production (such as formulation development, container preparation, or packaging), the platform reserves the right to claim resource payments for costs already incurred. Resource payments may include, but are not limited to, expenses for raw materials, formulation R&D, container or packaging procurement, and labor associated with the production stage already completed at the time of cancellation.
If goods are returned or reshipped due to customer absence or incorrect recipient information, the customer is responsible for shipping fees.
At the time of all returns, customers must return any gifts or promotional items. If such items have been used, their value may be deducted from the refund, unless the return is due to the platform's responsibility.

Disclaimer

The company shall be exempted from liability if a failure to use the service occurs due to the member's responsibility.
The company shall be exempted from liability for damages caused by the member not obtaining the expected profit from the provision of services of the company, or by selecting or using service materials.
The company shall be exempted from liability for the information, materials, factual reliability, accuracy, etc. posted on the service by the member.

Competent Court

Matters not stipulated in this contract and the interpretation of this contract shall be processed in accordance with relevant laws and business practices of the Republic of Korea.
For various disputes and proceedings regarding the use of services under this contract, the court having jurisdiction over the member's address or the Seoul Central District Court shall be the court of first instance.

Personal Information

The company prepares personal information processing guidelines in relation to the customer's personal information, provides them to the customer in advance, and seeks consent.
All matters related to customer's personal information shall be applied and processed in accordance with the Privacy Policy, and matters not stipulated shall follow applicable personal information laws.

Supplementary Provisions

Enforcement date: 2022.12.31